Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat
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2007–2026One slot for every year since HN launched. Height is that year's peak points; orange marks a 100+ point or 50+ comment breakout. Select a bar to open its strongest thread.
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HN comment orderFounder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead of letting the code to rust. Our idea…
We switched from Front to Chatwoot 3 months ago, self hosted on our infrastructure.There are some rough edges, and integrating Facebook and Instagram channels are a bit of work but it's globally working very well. And we save quite a buck every month in our scenario managing 5 brands and 4 channels per brand. Main issues are: mobile app can be improved and browser notifications are inconsistent. Wishlist: a desktop app.
With 12.5k stars this isn’t new, right? looks great! what’s the business model? any hosted plans?
Hey folks, We launched Chatwoot a couple of months back in HN and was well received by the community. ### What is Chatwoot? Chatwoot is an open-source, self-hosted customer engagement suite, built as an alternative to Intercom and Zendesk. With Chatwoot, you can view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile. ### What's new? Today we are excited to make 3 major announcements: 1. 2.0 version…
The first top-level comment from each of the four biggest threads, in HN’s own order. Excerpts are shortened; open a comment for full context.
- Breakout years
- 2
- Total points
- 547
- Total comments
- 111
100+ points or 50+ comments
reference only — not used in Hall rules or ranking
reference only — not used in Hall rules or ranking
Every submission
| Date | Title as submitted | By | Points | Comments |
|---|---|---|---|---|
| 2019-11-17 | Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChatFirst breakout · Best thread | pranavrajs | 417 | 79 |
| 2021-04-23 | Chatwoot: Open-source customer engagement suite | soarfourmore | 2 | 0 |
| 2021-12-09 | Show HN: Chatwoot 2.0 - Open-source Intercom / Zendesk | pranav_rajs | 7 | 3 |
| 2022-03-20 | Show HN: Open-Source Alternative to Intercom | mikawp3 | 20 | 3 |
| 2022-09-26 | Show HN: Open-Source Intercom with Help CenterHall induction · Latest 20+ point return | pranav_rajs | 101 | 26 |