Why Doctors Hate Their Computers (2018)

I created the open source ClearHealth/HealthCloud EMR system, have managed hundreds of medical facilities large and small and am the author of "Hacking Healthcare". There are a lot of layers to this and competing concerns. This article is misguided at best. The quote "Doctors are among the most technology-avid people in society" is hilariously off the mark. The average age of doctors in the US is 51. Amongst many difficult problems related to this: -Medicare/Medicaid/Federal spending is half to 2/3…

This isn't isolated to doctors sadly. You see this in any medium to large organization: schools, cities, companies, etc. The problem, the way I see it, is that management is the one really being sold to. The actual people who do the day to day work have no real say in which software systems they use. Only management has any real say, so sales people tailor their pitch towards management. Unfortunately, managers only have a high-level overview of what the…

Something my doctor friends remind me of from time to time is how disconnected their actual workflows are from whatever system the money folks decided to buy. People making the purchases are not the ones using the system and they hate it because it doesn't serve them... A tale as old as time. For example, one of my doctor friends mentioned he has to scroll past an "order birthday cake button" at the top menu level so he can get…

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