The $4 Million Complaint Call
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Submission timeline
2007–2026One slot for every year since HN launched. Height is that year's peak points; orange marks a 100+ point or 50+ comment breakout. Select a bar to open its strongest thread.
First comments on top threads
HN comment orderReminds me of a support call with Ruth in Idaho years ago. It didn't result in $4M, but it wasn't small potatoes either. Like Bob, she was new to computers. I spent 10 hours over 2 days walking her thru the basics of using a computer so she could use our insurance company software. She was very thankful. So thankful she sent me a box containing ... two giant Idaho potatoes, nearly a foot long each. I said it wasn't…
Nice story. I generally agree the message, particularly the concept and phrase of an "internal champion". As demonstrated that one person can make or break you. I've witnessed similar situations play out more than once, but to the negative with bad service aimed at seemingly insignificant people killing six and seven figure orders. That said, I think you're missing something if the potential windfall is your impetus for quality service. "You can easily judge the character of a man by…
The first top-level comment from each of the four biggest threads, in HN’s own order. Excerpts are shortened; open a comment for full context.
- Breakout years
- 2
- Total points
- 626
- Total comments
- 121
100+ points or 50+ comments
reference only — not used in Hall rules or ranking
reference only — not used in Hall rules or ranking
Every submission
| Date | Title as submitted | By | Points | Comments |
|---|---|---|---|---|
| 2012-06-07 | The $4 Million Complaint CallFirst breakout · Best thread | mirceagoia | 474 | 89 |
| 2013-08-06 | The $4 Million Complaint Call (2012)Latest 20+ point return | solaris152000 | 148 | 32 |
| 2016-11-08 | The $4M complaint call | jasim | 4 | 0 |